DINGLEY HOTEL COMMITMENT TO RESPONSIBLE SERVICE

Responsible Service of Alcohol:

The Dingley Hotel believes that individuals have the right to choose to consume alcohol in licensed venues as a form of social activity. As the operator of this venue, we have a responsibility to help minimise the risk of harm to individuals, our staff, other customers, and to the wider community.

As a licensed venue, we have a responsibility to demonstrate best practice in terms of our service of alcohol and to set a positive example to our customers and to other licensees by complying with and, where appropriate, exceeding mandatory compliance regulations.

Ethics In Practice:

The Dingley Hotel does not promote any practice which may encourage rapid or excessive consumption of alcohol.

Dingley Hotel Responsible Service of Alcohol Policy:

The Dingley Hotel is committed to conducting all aspects of alcohol service in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice.

Management and staff are aware of and adhere to all the rules and regulations applicable to responsible service of alcohol in each State.

The Dingley Hotel endeavours to provide a safe and friendly environment in which all customers can socialise and enjoy themselves.

The Dingley Hotel does not sanction or approve of any promotions that may encourage the rapid or excessive consumption of alcohol in the venue. Employees are required to encourage and promote responsible consumption of alcohol.

The Dingley Hotel acknowledges that drunkenness, under-age drinking and alcoholism are serious social issues and therefore supports initiatives that assist in addressing and preventing these issues.

Our staff endeavour to prevent underage drinking in our venue by requiring valid proof of age from young adults to be presented in the form of an Australian driver’s licence, passport or other proof of age card permitted under applicable State law.

The Dingley Hotel will continue to provide employee education and customer awareness programs on the Responsible Service of Alcohol.

DINGLEY HOTEL COMMITMENT TO RESPONSIBLE GAMBLING

It is our aim that all our customers that wish to partake in gambling do so responsibly.

We understand and acknowledge that problem gambling is a serious issue, and we aim to help people affected by problem gambling, to make better decisions regarding their gambling habits, while at our venues.

Our staff adhere to the Responsible Gambling code of Conduct and we make the Code available to patrons by displaying it clearly in the gaming rooms.

Rules and regulations pertaining to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout Dingley Hotel.

The Dingley Hotel is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this

Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

Gambling may be a problem if you are:

  • Spending more money and time on gambling than intended
  • Hiding your gambling from other people
  • Borrowing money to pay for living expenses e.g. phone bill, groceries, petrol
  • Losing interest in other activities
  • Finding work or your role as a parent is affected
  • Lying about your gambling
  • Not going to work or home as often

Responsible Gambling Code of Conduct

Code Of Conduct – English

Community  Languages

Code of Conduct – Arabic
Code of Conduct – Chinese
Code of Conduct – Greek
Code of Conduct – Italian
Code of Conduct – Spanish
Code of Conduct – Turkish
Code of Conduct – Vietnamese

Other Useful Links

*Content courtesy of www.problemgambling.vic.gov.au (A Victorian Government Initiative)

Gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website www.problemgambling.vic.gov.au

For further information regarding responsible gambling and other initiatives, gamblers and their families or friends can access the Commonwealth Government’s website ‘ Money Smart’ www.moneysmart.gov.au

For immediate help 24 hours a day, 7 days a week contact Gambler’s Help on 1800 858 858